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Security

TSA, Delta Offer Mobile Check-in at La Guardia
Delta Air Lines and the Transportation Security Administration are launching paperless mobile check-in on Delta and Delta Connection flights at LaGuardia Airport.

Customers can download their boarding pass to their mobile devices via delta.com and drop their bags at the baggage drop counter.

The TSA will scan the electronic boarding pass, check the customer’s ID and process the customer through security; customers then present their electronic boarding passes to the gate agent at boarding time.
(Source: Delta press release) .

Car Rental

Hertz Cuts Refueling Prices, Introduces New Express Check-in
Hertz is now basing its refueling pricing for both its the Hertz Fuel & Service Charge (FSC) and the Fuel Purchase Option (FPO) on the average price per gallon as set by the Oil Price Information Service (OPIS) in the geographical area where the car is rented.

The FSC-for those who don’t fill the tank–will be based upon local market fuel prices, plus a one-time refueling fee of $6.99.

The FPO–for those who do refill the tank–will reflect local market fuel prices minus a small discount of approximately $0.15 per gallon.

In addition, Hertz is starting a new self-service check in program that guarantees that you get your car in ten minutes or less.
(Source: Hertz press releases) .

Airport Traffic and Customer Satisfaction

Prices might be rising and airlines might be cutting costs, but if you’re still flying, don’t expect to see fewer people at the airport. Total airport traffic continues to grow according to Airports Council International, which just released its May 2008 figures.

1. The Africa and Middle East regions grew the most– 20 and 15 percent respectively
2. Europe, the largest international market, grew by six percent.
3. North America grew four percent, Asia Pacific three percent.
4. Domestic traffic was flat in North America and Europe
5. Latin America-Caribbean region grew four percent; Asia Pacific grew by 3 percent.

Customer satisfaction with airports is down due to airline delays and cancellations caused by weather, air traffic issues and staff and service cutbacks, according to latest J.D. Power and Associates North America Satisfaction Study.

1. Satisfaction is down 14 points from 2007 after increasing steadily for the previous four years
2. Airport customer satisfaction is much lower than hotels, rental cars and even airlines
3. Philadelphia is tops among biggest airports, Chicago Midway among medium airports and Dallas Love among the smallest
4. What bothers customers most are service inconsistencies in the security process

(Source: Airports Council International Release & J.D. Power and Associates)

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