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Jun
10
Dear Valued Customers,
Update on the Registered Traveler Program:
I had the pleasure of hearing Ben DeCosta, the General Manager of Hartsfield-Jackson International Airport, speak at an industry meeting this week.
He advised us that their goal for wait times at security is 20 minutes. The Atlanta Airport is in the process of adding 6 additional lines at the security checkpoints and there is a firm commitment from TSA to adequately staff those facilities.
In addition, the Atlanta City Council approved adding the Registered Traveler Program here in Atlanta. It is not yet determined if the program will be co-mingled with the existing premium lanes or if it will be a separate area. There is another enhancement forthcoming, special Black Diamond Lanes.
These are for very experienced travelers who fully comply with the rules regarding liquids, etc. They estimate that by segmenting those lanes away from the in-experienced travelers and family travelers, that wait times for frequent travelers will decline significantly.
In spite of everything that you read regarding higher airfares, our company average for all clients is exactly even with last year. I expect that to hold through the summer months but increase slightly in the fall when some major service reductions take effect.
We appreciate your business, and if we can be of any special assistance, please do not hesitate to call.
Terry W. Brennan
President
Williamsburg - American Express
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