Williamsburg - American Express utilizes a robust automated quality assurance system.

Quality Assurance Mid-Office Technology

To improve the efficiency of the reservation process and to help our clients maximize savings, Williamsburg - American Express utilizes a robust automated quality assurance system that automates file-finishing and ensures reservation accuracy. Eliminating redundant manual processes enables us to drive down operating costs, while focusing on delivering personalized customer service to travelers. These quality control systems ensure the following performance standards:

• Low Fare Search - Attainment of lowest logical fares and rates for airline travel
• Pre-Trip Audit for Cost Savings Opportunities
• Frequent Flyer Program Upgrades
• Adherence to corporate travel policy
• Use of client negotiated rate programs
• Continuous Search for Preferred Seating
• Ticketing and documentation accuracy and completeness
• Management reporting accuracy
• Invoice Detail: Division/Department/Project Designation