Williamsburg - American Express will customize our services to fit your needs.

Custom Service Options

Full Service Configuration

In order to respond to your needs, Williamsburg - American Express can provide complete travel services through any of our full service locations. Our offices are staffed by experienced business travel counselors and equipped with cutting-edge technology and quality assurance systems.

Clients will be serviced by designated travel counselors thoroughly trained on the nuances of your company and travel policy. Every reservation will undergo automated and manual quality assurance procedures to ensure accuracy and verify that the lowest applicable rates are being used in accordance with your travel policy.

• Benefits of Full Service Configuration

• Comprehensive Range of Travel Services - Our offices are the single source for all of your travel needs. We can provide your travelers with a full range of services, including visa and passport assistance, VIP counselors, leisure travel services and financial services.
   
  
• Staffing Flexibility - Our offices have the staff and the flexibility to ensure consistent service during your company’s busiest travel times.
   
  
• Daily Counselor Feedback and Support - Daily, face-to-face contact with management increases performance feedback, bolsters morale and imparts a sense of teamwork in the counselors assigned to your company.
   
  
• Designated Travel Team - We will assign a team of friendly, knowledgeable counselors to service your travelers. This will ensure our counselors are familiar with your travel policy, company culture and individual traveler preferences resulting in an enhanced level of personalized service.

On-Site Travel Office (Agency or Company Staffed)

In order to respond to your needs, Williamsburg - American Express can service your travel needs through a dedicated on-site office of your choosing. Williamsburg will provide the office with state-of-the-art equipment, including a Worldspan computer reservation terminal for each counselor and a ticket printer.

• Benefits of an On-site Facility

• Exclusivity - The travel office is completely dedicated to your travelers´ needs. This exclusivity will provide an enhanced service level and be viewed as an added employee benefit.
   
  
• Communication - All communication between traveler and travel planner is interoffice, which speeds requests and adds to efficiency.
   
  
• Familiarity - An on-site travel office will enable our counselors to become part of your corporate family.
   
  
• Speed and Efficiency - Travel documents and reservation confirmations can be provided instantly.
   
  
• Information Availability - Records and information on current and past travel arrangements are maintained on premises for faster and easier access by travelers or accounting personnel.
   
  
• Itinerary Changes - Airline schedule changes and travel plan changes are communicated quickly and travel documents can be reissued on-site.
   
  
• Travel Updates - Informational and industry updates pertaining to travel are centralized and distributed to key personnel.
   
  
• Control - Travel policy and expenditure control are enforced and maintained through a dedicated, on-site travel coordinator.

On-Line Self Booking Technology

In order to respond to your needs, Williamsburg American Express Utilizes Trip Manager, an on-line booking system that dramatically reduces costs, improves control and increases employee satisfaction. Our completely automated corporate travel solution provides real-time access to more than 440 airlines, 47,000 hotel properties and 50 car rental companies worldwide.

• Benefits and Attributes

• Compliance - Maximizes compliance with corporate travel policies. Preferred Vendors - Highlights preferred suppliers to maximize negotiated rate programs and strengthen preferred supplier relationships.
   
  
• Negotiated Fares and Rates - Expands negotiated fares programs. Savings - Creates cost savings and efficiencies for corporations and their Worldspan agency partners and manages overall travel expenses. Lowest Pricing - Uses Worldspan Power Pricing to find the lowest available fares.
   
  
• Enhanced Functionality - Provides real-time trip planning capabilities for air, car and hotel reservations. Displays live seat map for airline seat selection and tracks air, car and hotel frequent-user numbers while allowing booking changes or cancellations.
   
  
• Expense Reporting - Links with the travel industry's leading software applications for streamlining the process of travel planning and expense management.